It will be packed in standard plywood case, for transportation by sea, or by train optional.

Welcome to Shandong SayHi Machinery Co.,Ltd, we established in year of 1996, is comprehensive enterprise focusing on design, manufacture and sales of Chemical Machinery, including Reactor, Sigma Kneader, Ribbon Mixer, Paint Mixing Machine, Bead Mill, Basket Mill, Three roller Mill, Paint Production Line and Polyester Resin Production Line and so on.

After decades of development, we have established a complete modern enterprise organization system, including domestic and international marketing teams, strict QC&QA system, technology research and development center and manufacturing department.



 

Q: What about your warranty?
A: Firstly, before delivery, our internal QC will do a general inspection, showing the condition of goods, through test running or trial operation .

Secondly, our guarantee period is 12 months, starting from the arrival of goods: Under normal using condition, if the equipment is faulty, for example the damage of motor, reducer or inverter, we will provide replacement on our account. If the damage is caused by operating error, we will provide customers with technical guidance for replacement and repairing free of charge.


Q: How about your after-sales service? If there problem during using process, what should i do?
A: Whether within or beyond warranty, we will firstly assist you to figure out essence
of the problem, through videoconferencing. If it's in warranty, it's undisputed that we will be responsible, no matter provide new replacement for free, or refund you the repair cost. If it's exceed warranty, we will provide you the replacement with it's cost price, searching the most favorable transport mode, so as to solve the problem and maximumly save you the cost in the meantime.

Besides, we will provide life-time maintenance advice and technical guidance.

 

Q: What's your company strength? Because I saw most products their appearance are very similar.
A: Yes, you are right, similarity in appearance of products is indeed a question.

For this matter, we mainly do two aspects: First of all, insuring product quality; On the other hand, increase the professionalism of sales rep and improve their communication ability, to provide customers more extra value besides product.

Q: How can I trust you?  After all, this is our first cooperation, but I have to give you the money before you ship the goods.
A: Yes, it's really not easy to choose a reliable supplier among many suppliers.

Because you may have to consider many factors, for quality, safety, price, delivery, after sales service, and so on. But please don't worry, our company with more than 20 years experience in this field, we have thought about all considerations for you.

The only thing you need to consider is how to continue to develop and grow in your market and leave the rest to us.         


Q: Is the customization available?
A: Yes, equipment can be customized based on clients' request.


Let's keep the ball rolling on~


Ms Jolin