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Wholehouse Customization


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Q&A

Could you please find the following questions and answers? Most of them frequently appear when communicating with our dear customers.These should benefit and work factory , FOB Dalian, CIF

Q1.What is the trade term?
A1:Ex-work factory , FOB Dalian, CIF

Q2. How long is the guarantee (period)?
A2:Five years quality warranty . 

Q3.Where is your factory located? 
A3:Shenyang City, Liaoning province.We could provide you the invitaion letter.

Q4.How long is our production leading time?
A4:within 14-20 days upon receiving deposit in normal season.

Q5.What is the payment term?
A5:T/T or L/C at sight. 30% Deposit for start the production ,the balance before the shipment when goods are ready . 

Q6.What is the packing details?
A6:Knock down Packing with the 5 piers carton boxes ,and inside with the 30mm pearl cotton for protection and PVC for four corners protection.

Q7. What's your minimum order quantity (MOQ)?
A7: The MOQ is 1*40 HQ and 10pcs / Color / Model, but you can mix different items to fulfill containers, with the MOQ of each item 5 pcs. 

Q8.What kind of documents we will provide for you?
A8:B/L,Commercial Invoice, Packing List,Certificate of Original. with these documents you or your borker can do the customs declaration at your side. If you are from Europe, we could also provide you the CE certificates.

Q9. During shipping, if there is a damage to products, how do you get replacement?
A9: During shipping,our shipping angancy will try to ensure the safety of the goods.If there is a damage to products, they would be responsible for the damage .If it is not a very serious problems,we will help you and compensate you the damaged parts.

Q10. If there are any missing parts in our shipment, how long it takes for you to send?
A10: If there is some small missing components,we will DHL  to you ASAP within one week.

Q11. Are you a factory or trading company?
We are a factory with designing, manufacturing, marketing and exporting together with our office. We are both melamine board and finishing furniture factory. Our export company also has more than 10 years experience. Our products are sold close to everywhere.