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Within the 12 months, if there is any fault caused by non-artificial reason, which can be repaired by the customer themselves, we
can offer the spare parts to the customer free of charge. If there is any problem which cannot be repaired by the customer
themselves, the customer can resent the products to our factory for repairing free of charge, and the freight charge would be
shared by the customer and our company two sides.Under the circumstances out of the warranty period, if there is any problem, we
can repair free of charge for the customers, we just charge for the spare parts at the cost itself, and the freight charge would
be bear by the customers.
If there is any problem caused by human reason within the first year, the service would be the same as the service out of the
warranty period.

1.What are your prices?    
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
2.Do you have a minimum order quantity?    
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website
3.Can you supply the relevant documentation?    
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
4.What is the average lead time?    
For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
5.What kinds of payment methods do you accept?    
You can make the payment to our bank account, T/T, credit card, Western Union.
6.What is the product warranty?    
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone's satisfaction
7.Do you guarantee safe and secure delivery of products?    
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
8.How about the shipping fees?    
We usually use delivery express, such as DHL, FedEx, UPS, etc.