FAQ

Q: Are you a factory or trading company?

A: We are a factory with 20years professional experience which in JINHUA ZHEJIANG.

Q: Do you offer free samples?

A: Normally, samples will be charged and shipping by freight collect. Special for some stock items, after discussed, samples will be free and freight cost paid before shipping.

Q: What is the delivery time of samples?

A: About 1-3days with our neutral package. It will be based on discussed if special design or requirement.

Q: Do you have OEN/ODM service?

A: Yes, we have more than 10years ODM/OEM service. We will discuss with our customers all details design according their requirements.

Q: What is term of delivery?

A: CIF/FOB/EXW/DDP/DDU...

Q: About 1000pcs products, how long time finish?

A: For our hot items, we have stock, usually about 15days is ok. If special OEM/ODM design, we will be based on discussed.

Q: Do you have after sales support?

A: Yes, we will keep tightly contact when we cooperate.

Support technical advice as always when you need. No time limit. Also video advise of use and instruction is together with goods when shipping.

Actually, our products with very well 5stars comments by our customers, when they use one year or even though 2years passed.