Openex provides remote real-time factory inspection services, based on the self-developed AR remote collaboration system Openex Remote, which combined with augmented reality and real-time communications technology, and solves the pain points of low credibility, unintuitive, and incomplete factory inspections in import and export trade. It can provide functions such as AR marking, recording, photographing and archiving, which is convenient for instant communication and subsequent traceability.
 

Overcoming the impact of the pandemic

Due to the impact of the pandemic, entry and exit between countries are controlled, flights are restricted, and the price is high. It is very difficult for suppliers to visit on-site. Remote factory inspection services provide alternative solutions for this.




Service Content

Service Process


On-site personnel
Provide on-site personnel for factory inspection


Remote video calls
Support real-time two-way audio and video communication, the purchaser can remotely see the real-time scene captured by the camera on the head-mounted/handheld device of the on-site personnel, and conduct audio and video communication

Multi-party access
Support the access of multiple purchaser experts, and watch the real-time screen on the spot at the same time, and guide the on-site personnel to inspect the factory and inspect the goods


AR annotations
Support AR line and arrow annotations, specify the target object more clearly, improve communication efficiency

Image and file transfer
Supports image and file transfer and AR display, which is convenient for complex scene description

Desktop sharing
Experts from the purchaser can share the desktop for on-site viewing, so as to realize the sharing of any files, web pages and other information, and to facilitate operations such as zooming and browsing

Send text message
The purchaser experts can send text messages to the site to facilitate the communication of information that is not convenient for voice calls
Recording and archiving

Support the recording and storage of the factory inspection process, which is convenient for follow-up review and traceability

Cases
Openex provides remote inspection services of customized equipment to Canadian customers from Shanghai