-FAQ
Q1: Where can I get product & price information?

A: Send us an inquiry e-mail, we will contact you as we receive your mail.



Q2: Are you trading company or manufacturer?

A: We are manufacturer.



Q3: How long can I get the sample?

A: Depends on your specific items, within 3-7 days is required generally.



Q4: How long is your delivery time?

A: Sample 15~20days; Mass production order 35-45 days.



Q5: What's kinds of information you need for a quote?

A: Kindly please provide the product drawing in PDF, and will be better you can provide in STEP or IGS



Q6: what's the payment terms?

A: We accept 30% as payment deposit when the goods are done, we take photos for your check and you then pay the balance.



Q7: What is your standard PO procurement process flow?

A: Prototyping----> FA approval ----> Quality Control Plan ---> Manufacturing Process Instruction ---> Bulk Production---> Inspection ---> Shipping



Q8: Do you provide samples? Is it free or extra?
A: Yes, we can send the sample for free, but shipping cost is taken over by buyer.



Q9. Are you a trading company or factory?

A: We are direct factory with experienced engineers and employees as well as approximate 5,000 square meters workshop area.

 

Q10. What shall we do if we do not have drawings?

A. Please send your sample to our factory, then we can copy or provide you better solutions. Please send us pictures or drafts with dimensions (Length, Height, Width), CAD or 3D file will be made for you if placed order.



Q11. Can we get some samples before mass production?

A: Absolutely



Q12. Will my drawings be safe after sending to you?

A: Yes, we will keep them well and not release to the third party without your permission.



Q13: Is it possible to know how are my products going on without visiting your company?

A: We will offer a detailed production schedule and send weekly reports with pictures or videos which show the machining progress.


service
1, Manufacturing Process:
CNC has little tolerance, and we can design and make precision part according to customer's requirement. We also can have
Treatment surface.

2, CNC Machining Capability:
we are able to provide
Manufacturing service for steel, stainless steel and aluminum parts that involved one or more below Manufacturing process:
CNC milling
CNC turning
CNC grinding

3, Quality Control:
Quality is the key to our business success, for each project, we have the assigned team to control the quality during the whole process
FAIR-- First Article Inspection Report
DURPO-- During Production Check
PSI-- Pre-Shipment Inspection

4, Customer Service:
In Yunxiang, we fully understood how important the "customer service" plays to maintain the cooperation relationship
Before, during and after the purchase

Before Purchase-- we are keeping close communication with customers to finalize the quote, design, production schedule
During Purchase-- we are updating customers with regular production status
After Purchase-- we are at close backup and support for shipping, customs clearance, replying questions or solving Problems if any