Factory direct sale provides marketing advantages,we are not only a facotry,
also your solution partner for kitchenware.
FAQ
Thank you very much for your interest in Dontalen products and Dontalen
Company, below are few questions you may want answers.
Q:Are you trading company or manufacturer?
A: Dontalen is the manufacturerof catering equipment,kithchenware and buffet products,establishedin 2008,from 600m2 to now20000m2
ADD:NewRiver Road NO5Shatou Industrial Zone,Shunde District, Guangdong Province, China
Q: How can we make sure the quality from your company?
A:We accept any trial orders on trade assurance in Alibaba platform. So you can trust our company and our product quality.
Also,we have QC team to inspect the quality before delivery.
Q: Do you accept OEM & ODM project?
A: We are 100% sure to workwith new projects if it's our factory advantages.
Q: Can I get samples?
A: Of courseWe can offer free saple for the new idea for old customers. For new customerssample charge is required,which can be returned once you place an order Therefore, sample is free of charge!
Q:Could you accept small quantity and mix container order?
A: Yes,trial order for small quanity is welcome as long as we have stocks,please kindly let us know your request.
Also we welcome to mix kinds of items for a container
Q: What's the lead time?
A:For small quantity in stockitemsthe delivery time is about 3-5days after the paymentFor container orderthe delivery time is 20-40days after deposit payment.
Meantime,delivery time is always on time.
Q: Where is the loading port?
A: Guangzhou,Shenzhen,Jiangmen are our normal loading port. We also could deliver your ordered products to the place you request.
Q:How about the payment method?
A: T/T will be the best,but we can also meet your needs if you want to pay in another wayWestern union/paypal/LC and so on. Any question,pleasefeel free to let me knowyou are welcome any time
We believe our honest and hardworking will bring you much help.