Customer questions & answers:

Q1. What Is Your Main Business ?

 Diana: Indoor decoration light are our main products. Meanwhile, we provide some other products, such as LED ceiling light, LED spot light, LED down light, etc.

Q2. Are You a Manufacturer or a Trading Company ?

 Diana: We are the manufacture located in Henglan town, Zhongshan city, also some customers asked us to help them introduce other products and load the container from different factories. We have more than 12years experience of the export, so that our experience is no less than the people in trading company, because we went from a trading company to a manufacturer before 5years ago.

Q3. What Are the Advantages of Your Service?

Diana: 1) Professional Solution Provider for all kinds of commercial and residential projects (Projects in Dubai, Qatar, Lebanon, Singapore, etc).
    2) Order production will be strictly implemented according to the Purchase Order or Proforma Invoice confirmed by our customers. 
    3) OEM and ODM ( Can according to the customers picture quote the price and make the sample);
    4) Priority for production of urgent order.
   
Q4. Do You Have Any International Certificates ? 

Diana: Our products are certified with UL, CE.

Q5. Can I Get FREE SAMPLES ?

Diana: Free Samples not provide, but we can return the sample charges to the buyer after received the order, the cost of shipping and taxes were not including to return.

Q6. What Is Your M.O.Q.?

Diana: All the pendant lights for 10pcs, chandelier lamps for 30pcs, glass ceiling lights for 100pcs.
   
Q7. What Are Your Payment Methods? 

Diana: T/T, Western Union, we have our own company bank account, it's very convenient for customers to transfer the money.

Q8. How Long Is Your Delivery Time ?

Diana: Standard lead time is within 1 month for 1*20GP, 1*40GP and 1*40HQ. except for customized orders, it will be longer.

Q9.What Kind of Delivery Service Can I Choose ?

Diana: We have stable partnership with DHL, UPS, FedEx and TNT, enjoy favorable discount(50%-70% off) from them, the most suitable delivery company will be recommended based on your address. Or your courier account is also welcome.

Q10.How Long Is the Warranty ? 

Diana: Our warranty for 3-5 years depends on different grade of products, for Aluminum/metal Profile is 5 years.

Welcome to visit China, welcome to visit our factory!