After sales service

JC always treat after-sale service important as the same as product quality.

JC grants our clients a twelve-month-period or 2000-hours warranty for any products  purchased from us.

JC can also help clients coordinate with trained service personnel to provide you detailed and extensive knowledge about your specific machine. With our technical advises, your machine service life can be significantly prolonged and sustained with high capacity.

1. How long does it take to execute my order?
Please tell us the quantity and model number of the products you are about to order, so that we will give you a detailed schedule.

2. How can I know the completion of my order?
Upon receipt of the deposit, we will immediately arrange for the shippment, after the order is completed, we will also send you the detection images of your order before delivery for you to confirm.

3. Can you arrange to deliver the goods for us?
Yes. When finish the orders, we will inform you and also we can arrange the shipping in the same time. There is LCL shipping and FCL shipping for different order term, the buyer also can choose Air-transport or Ocean shipping for your requirement. When your orders reach your local nearest Sea port or River Port, the logistics company will inform you.

4. Can you guarantee your products?
Yes, we guarantee your 100% satisfaction on all our products.
Please feel free to back to us immediately if you are not satisfied with our quality or service. If the product does not meet the contract requirements, we will send you a free replacement or give you compensation in the next order.

5. Can I visit your company?
Of course. We always with great pleasure at your service. If you want to order our products and visit our company, please contact us to make an appointment.

6. Do you offer custom design?
Of course. We have very rich experience in customizing shelves.