Production Process

If the parts are damaged within the validity period, we can re-provide them with the bulk goods or send them by express, and the freight will be borne by the customers.
 

Q1.Are you a manufacturer ?  
Yes, our factory is located in Chaozhou City, Guangdong, China. With the area of 43000 square meters and 198 employees.

Q2.How many years quality guarantee for your products?
We provide 10 years warranty for ceramic body and 3 year for toilet accessories. 

Q3.How to get a sample?
Sample is available, but sample charge is prepaid and we will return you when you place your first order.  

Q4.What is the payment terms?
We accept T/T , 30% deposit before production and 70% balance against the copy of BL. 

Q5.What about the delivery time? 
45days after receiving your deposit. 

Q6.Can your factory print our logo/brand on the product?
Our factory can laser print customer's logo on the product with the permission from customers.
Customers need to provide us a logo usage authorization letter to allow us to print customer's 
logo on the products.
 
Q7. Can we use our own shipping agent?
Sure.