The Service Philosophy: Customer First

Pre-sale Service:
        Jongtaylong insists in putting professional people into the right position.Aiming to create a harmonious
working environment,our engineering team provide professional plan design,the most reasonable space
configuration,and then doing follow-up works to clients.

Sales Service:
         We are a professional consulting team to help you choose the appropriate furniture and give suggestions
and the detailed furniture maintenance principles.

After-sales Service:
        Products under 3 year warranty and maintenances services.Our after-sales service center is responsible
for handling customer consultation,complaints,maintenance and emergency service and goodwill visit etc.Under
3 year's guarantee,besides the human factor,the factory will provide new item to customer if the product failed
to use after maintenance.



FAQ:

Q1. Can I ask for a sample before place an order?
       Yes, we welcome sample order to test and check quality. Mixed samples are acceptable. Yet for
consideration of saving postage, we also provide detailed pictures and other documents you require to
smooth your concern as an alternative solution.

Q2. Can I have a visit to your factory?
      Sure, we have our factory in Zhongshan, China. Just an hour's drive from Guangzhou. If you want to have a
visit to our factory, please contact us to make an appointment. Besides showing you around our factory, we can
also help you with booking hotel, picking up at the airport, etc.

Q3. What is the payment term of your factory?
      Normally in TT 30% deposit, 70% balance before loading; L/C; OA; trade assurance acceptable.

Q4: What about the lead time?
       Standard product needs 5-7 work days, customized product time needs 20 days; mass production needs
around 10 days.

Q5: I am a small wholesaler, do you accept small order?
      Yes, of course. The minute you contact us, you become our precious potential customer. It doesn't matter
how small or how large your quantity is, we are looking forward to cooperating with you and hopefully we would
grow together in the future.

Q6: Is it possible to put my logo on products?
      Yes. You could send your fabric logo to us, and then we can put your logo chairs. Additionally, we can print
your logo on boxe.

Q7. How is your quality control?
     Quality is our culture. We have a professional quality testing center that conducts chemical and physical
tests on raw materials, and only qualified to produce. Professional QC team with 50 members to test the
products and packages before delivery. We will control the quality of the goods during all the mass production.
we guarantee our customer 100% satisfaction on all our products. Please feel free to feedback us immediately if
you are not satisfied with Johor's quality or service, if the product does not meet the contract requirements, we
will send you a free replacement or give you compensation in the next order. For foreign orders, we ensure
most accessories. In some special case, we will give a discount as a solution.

Q8. How is your Design Ability?
       We have a design team of 80 people, and we work with designers from Finland, Italy and Hong Kong to
produce 5 percent of the profits every year.At the same time, there are more than 5,000 image stores in the
world. The store style and space layout are all independently designed and developed by our design team.

Q9: Can you give warranty of your products?
     Yes,we extend a 100% satisfaction guarantee on all items.we may give the gurantee 5 years.

Q10: Can you do customization?
       We have a strong development tool to map custom capabilities.