We have a strict packing process to ensure that the machine will be in good condition during transportation:
1-Ensure each part of the machine is clean and tidy before packaging;
2-Each accessory is wrapped in a recyclable plastic bag, then wrapped in cardboard;
3-Place the machine neatly (like a cube as much as possible) and add a thicker foam to the corners that are easy to bump;
4-Packing in wooden cases of suitable export standard plywood( fill the corners with recyclable plastic foam),then seal the case and fasten it with high quality stainless steel nails and steel straps;
5-Then seal the case and fasten it with high quality stainless steel nails and steel straps;
6-We will write the corresponding shipping marks on the cases according to the customer's requirements;
7-Print or spray paint safety sign in wooden box.

Liaocheng Ray Fine Technology Co., Ltd was established in 2009, one special supplier of CNC laser equipment combined with produce,research and sales. RayFine products covered: laser cutting machine,laser marking machine and CNC router etc. Our CNC laser products has been sold to more than 100 countries of worldwide.such as Europe,America,south Africa,Japan,Korea,and enjoyed good reputation.We can make training on site,remote control,video. Also we could send out technician abroad if necessary.Company worker uphold the spirit of:Credible,Team,Efficiency,Innovation,service,and devote to supply the best quality products to worldwide.Welcome customers home and abroad come to visit company and make cooperation!

Pre-sale service
We arrange final test before shipment. We run the machine without materials for a few days, and then mark materials for test. After making sure the machine is the best performance, then ship out the machine.

After sale service
I.Details english manual book which explain the use of machines and software. Guide the customer proper use, extend product life and reduce energy consumption.
II.English documents instruction to show you how to install the machine according to each machine of order(including photos and words).
III.Online remote support appointment: after receiving your machine you can make appoint 24 hours before install the equipment. then our engineer supply online support when you are ready to start installment.
IV.Our technician is available to your factory and offer training of how to use our machines. As well, you may send your technician to our company to learn how to operate machines.

About warranty
The whole machine warranty is 2 years, and the laser source warranty is 3 years.
If problems within warranty period ,we do as following:
1)Electrical components: Switching power supply, AC contactor, Switch buttons. If have quality problem in within 2 years,we sent to you a new one and free.
2).Motherboard and galvanometer have quality problems, We will send the new one to you , But the customer needs to return the old part to us.
3).If the laser source have quality problems,the user need send the fiber laser source back to our company and we will repair it and send back to you free.
Note :Product damage by All man-made or accident are not covered.



Q1: How about the delivery time?
A1: For normal machines we can sendout the machine witihn 10 days after receive the deposit

Q2:how about the delivery term?
A2: we can do FOB ,CIF and DOOR TO DOOR

Q3:what's the payment term?
A3: we accept: TT,LC,Paypal,Credit card,WU,moneygrame etc.30% deposit is needed for machine production the balance paid before delivery or at sight of copy of BL.

Q4: how about the warranty time?
A4: all parts warranty for two years. For small parts we can send you new one for big value parts we need you send the broken parts come back.we recommend you equipe one set of spare parts together with your order which will be more convinient for your work continurous!

Q5: how can i get support from you ?
A5: we supply service through email,tel,online skype etc. We can solve the problem through remote,photos and videos.

Q6: how can i know your machine is work well?
A6:Before delivery , we have tested every machine and if you have special production condition , we can adjust machine for you.

Q7:how to protect my order?
A7:Trade Assurance is a freeservice by Alibaba.com designed to create trust in trade. We provide you with a set of features and protections to help ensure suppliers honor important details of your contract.