FAQ
Q: What is a Heat Pump?
A: A heat pump is a very clever device that extracts heat energy from a volume of air and transfers it to the water. So the water gets warmer, whilst the air gets cooler.

Q: Are heat pumps new?
A: No, they share the same basic technology as refrigerators and air conditioners which were invented over 100 years ago. Heat pumps were first manufactured over 50 years ago and in many regions of the world such as the Southern United States and Italy. Heat pumps have been popular and well known for decades.

Q: How much noise does a heat pump make?
A: The KINKAI integrated heat pump geyser, one of the quietest heat pumps you can buy. It has an outdoor unit rated at 48 dB. Normal conversation is 60-70dB. The KINKAI retrofit heat pump is 53 dB, still perfectly quiet enough for any home or office.

Q: What is the average life-span of a Heat Pump?
A: It can vary, depending on how much the system is used and how regularly it is checked or serviced. Generally, the average life-span of units built in the 1970s and 1980s is about 15 years, but individual units may vary and last much longer depending on use and how well they are maintained. Newer units are expected to last even longer.

Q: Why are Heat Pumps better than other forms of heating?
A: Heat pumps offer many benefits over other forms of heating. Firstly they are much cheaper to run giving up to 4 times more heat than you pay for, they can be used all year round for heating and cooling. They don't pollute our atmosphere because they use ozone friendly refrigerants.

Q: Are Heat Pumps reliable?
A: Yes. Heat pumps are extremely reliable. They use the same process as a home fridge or freezer and have the same level of dependability and life expectancy.